Novo Nordisk
Leadership coaching in AP Case Study
Novo Nordisk is a leading global healthcare company, founded in 1923 and headquartered in Denmark. Novo Nordisk manufactures and markets pharmaceutical products and services specifically diabetes care medications and devices.
PROBLEM
– Need for performance improvement: too long batch changeover times, frequent human errors from line managers.
– Lack of understanding of a supervisor role in line and middle management.
– Need to replicate good practices from FP to AP without loss in quality and maturity
SOLUTION
- SFM development
- Specific 1:1 coaching to new SM through PDAP. Behaviour and Knowledge improvement to 80%
- Process improvement team capability development to support production
- Challenge OEE through Focused Improvements and TPM
- Coaching of shift managers in Lean and leadership practices
RESULTS
- Supervisors’ competency assessment score above target (62%), with 31% improvement in understanding of change management and planning
- KPIs showing constant improvement trend
- MJR supports daily business routines
- Simplified and redesigned standard procedures for escalation, process confirmation and problem solving
- OEE from 46% to 58%